Effective Communication in the Workplace
This course consists of 3 chapters. Anticipated learning hours for each chapter is approximately 45mins. Total learning hours for the course is approximately 2.5 - 3 hours.
What is Communication?
Benefits of Effective Workplace Communication
7Cs of Communication
Self-Reflection Exercise: How Well Do You Communicate?
Listening Insights from the Chinese Character "Listen"
5 Ways To Listen Better
Iceberg Model of Communication
3 Core Elements in Effective Face-To-Face Communication
Importance of Non-Verbal Communication and Postures
Exercise: Interpreting Body Language
How to Develop Empathy
Exercise: 7-Day Active Listening Challenge
10 Tips To Be A Better Presenter
Essential Questioning Techniques I
Essential Questioning Techniques II
The Johari Window
Feedback as a GIFT - I.D.E.A model
Scenarios- Giving Positive Feedback
Scenarios - Giving Constructive Feedback
Constructive Feedback Examples
Benefits of Giving Constructive Feedback
How Our Emotions Impact Our Surroundings
How to Practice Effective Communication in Your Daily Life
3 Ways to Handle Difficult Conversations